One Tap Profile Returns & Refunds Policy

At One Tap Profile Ltd, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

30-Day Returns

We offer a 30-day change-of-mind returns policy for non-personalised physical products, starting from the day you receive your order.

To arrange a return, email suppot@onetapprofile.co.uk within 30 days of delivery. Please return your item within 14 days of notifying us.

For returns under our voluntary policy beyond your statutory cancellation period, items must be unused, in their original condition and in their original packaging.

These conditions do not restrict your statutory rights. For eligible online purchases, you may inspect an item as you would in a shop. We may reduce your refund for any loss in value caused by handling beyond what is necessary to establish its nature, characteristics and function.

Customised Digital Business Cards

Physical NFC business cards made to your specifications or clearly personalised—including cards printed with your name, logo, artwork or bespoke details—are excluded from change-of-mind returns.

We provide a digital design proof for approval before printing. Please check all names, contact details, spelling, logos and artwork carefully.

Once you have approved your design and it has been printed, we cannot accept a change-of-mind return or refund for errors present in the approved proof.

Your rights remain unchanged if a personalised product is faulty, damaged, not as described or does not match the approved design. Standard encoding alone does not automatically make a card personalised.

Faulty, Damaged or Incorrect Items

Please contact suppot@onetapprofile.co.uk with your order number, a description of the issue and, where possible, photographs.

If your goods are faulty, not as described or unfit for purpose, you will be entitled to the remedies available under UK consumer law. These generally include a full refund if you reject the goods within 30 days of delivery. After this period, repair or replacement rights may apply, followed by a price reduction or refund where appropriate.

Faults do not have to be present or reported on the day of arrival for your statutory rights to apply.

Refunds

We will email you when we receive your return and confirm the outcome after inspection.

For eligible change-of-mind returns, we will refund your original payment method within 14 days of receiving the goods back or receiving evidence that you have sent them, whichever happens first.

For faulty goods, any refund due will be issued without undue delay and within 14 days of agreeing that you are entitled to it.

Your bank or payment provider may take additional time to display the refund.

When you cancel an eligible online order in full, we will also refund the standard outbound delivery charge. Any additional amount paid for premium or express delivery is not refundable.

Exchanges

We offer replacements for faulty, damaged or incorrect items, subject to your statutory rights. Contact suppot@onetapprofile.co.uk to arrange a replacement.

Where you are legally entitled to a refund, you do not have to accept an exchange instead.

Return Shipping

Please contact us for the correct return address before sending your item.

For change-of-mind returns, you are responsible for return postage, provided we informed you of this before purchase. We recommend keeping proof of postage.

For faulty, damaged or incorrect items, One Tap Profile will cover reasonable return postage costs or arrange a suitable return method.

Return postage will not be charged twice or automatically deducted where you have already paid it directly.

Your Statutory Rights

This policy does not limit or exclude your statutory consumer rights. The expiry of our 30-day voluntary returns period does not remove rights you may have concerning faulty goods.

Need Help?

For returns, refunds or product support, email:

suppot@onetapprofile.co.uk

One Tap Profile Ltd